Frequently asked questions about your purchase
Bestellung and Versand
- Delivery times vary depending on the manufacturer. Items available immediately are shipped within approx. 1–3 working days. You will usually receive your order within 4–5 days. Handmade one-off pieces may take longer – you will find the exact time directly on the respective product page.
- Click on the “My account” icon at the top right. There you can register with your email address to manage your orders and save your wishlist.
- As long as your order has not yet been shipped, we can change the address. Please contact us immediately on 030 443 180 90 or by email at licht@designort.com.
- As soon as your goods leave our warehouse, you will receive a shipping confirmation by email with a tracking link from our shipping partner (e.g. DHL or UPS).
- No. For your security, payment data is processed in encrypted form by our payment service providers and is not stored on our own servers.
- All prices in the shop include German statutory VAT. Business customers from abroad can contact us regarding an intra-Community supply.
- As standard, we ship within Germany and to EU countries (free shipping from €300). For deliveries to other countries, please contact us in advance for an individual shipping quote.
- We try to combine your order into a single shipment. However, as we work with various specialist manufacturers, items may be delivered in separate parcels directly from the workshops.
If you would like to exchange an item
Returns & exchanges
- You have a statutory right of withdrawal of 14 days. Please send the goods back to us packed as well as possible – ideally in the original packaging, although this is not a requirement. You only have to pay for any loss in value if it is due to handling of the goods that was not necessary to inspect them. You can find all the details in our cancellation policy.
- We are sorry! Please let us know immediately by email or phone. We will arrange an exchange right away.
- Please check the goods immediately upon receipt. If a light shows transport damage (e.g. broken glass), please document this with photos and send them to us within 48 hours at licht@designort.com.
- Please send returns, after notifying us in advance, to: Designort, Ruppiner Str. 4, 10115 Berlin.
- Our team is available to help you personally. You can reach us by phone on 030 443 180 90 (Mon–Fri) or by email at licht@designort.com at any time.
- Please send us an email at licht@designort.com. If the parcel is already on its way, we will try to arrange a redirection via the shipping service provider.
- Please send us an
- Changes are possible as long as the order is not yet being processed by the manufacturer. As many lights are made to order, please let us know as soon as possible.
Yes, that is possible. We will be happy to check the current delivery time with the manufacturer and reserve the item for you as soon as it is available again.