{"id":62861,"date":"2026-04-19T16:35:33","date_gmt":"2026-04-19T14:35:33","guid":{"rendered":"https:\/\/www.designort.com\/?page_id=62861"},"modified":"2026-10-12T14:12:08","modified_gmt":"2026-10-12T12:12:08","slug":"kunden-hilfe","status":"publish","type":"page","link":"https:\/\/www.designort.com\/en\/kunden-hilfe\/","title":{"rendered":"Customer help"},"content":{"rendered":"
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Service & advice<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Do you have questions about your order or a product? \n
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\nWe are happy to advise you personally, by phone or by email.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Frequently asked questions about your purchase<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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Bestellung and Versand<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHOW LONG WILL IT TAKE TO RECEIVE MY ORDER?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
    Delivery times vary depending on the manufacturer. Items available immediately are shipped within approx. 1\u20133 working days. You will usually receive your order within 4\u20135 days. Handmade one-off pieces may take longer \u2013 you will find the exact time directly on the respective product page.<\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHOW DO I CREATE A CUSTOMER ACCOUNT?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
      Click on the \u201cMy account\u201d icon at the top right. There you can register with your email address to manage your orders and save your wishlist.<\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHOW DO I CHANGE MY DELIVERY ADDRESS?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
        As long as your order has not yet been shipped, we can change the address. Please contact us immediately on 030 443 180 90 or by email at licht@designort.com.<\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHOW CAN I TRACK THE STATUS OF MY ORDER?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
          As soon as your goods leave our warehouse, you will receive a shipping confirmation by email with a tracking link from our shipping partner (e.g. DHL or UPS).<\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIS MY CREDIT CARD INFORMATION STORED?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
            No. For your security, payment data is processed in encrypted form by our payment service providers and is not stored on our own servers.<\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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            \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIS VAT CHARGED?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
              All prices in the shop include German statutory VAT. Business customers from abroad can contact us regarding an intra-Community supply.<\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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              \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDO YOU SHIP TO MY COUNTRY?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
                As standard, we ship within Germany and to EU countries (free shipping from \u20ac300). For deliveries to other countries, please contact us in advance for an individual shipping quote.<\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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                \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWILL MY ITEMS ARRIVE IN ONE PARCEL?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
                  We try to combine your order into a single shipment. However, as we work with various specialist manufacturers, items may be delivered in separate parcels directly from the workshops.<\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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                  If you would like to exchange an item<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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                  Returns & exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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                  \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHAT ARE YOUR RETURN CONDITIONS?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
                    You have a statutory right of withdrawal of 14 days. Please send the goods back to us packed as well as possible \u2013 ideally in the original packaging, although this is not a requirement. You only have to pay for any loss in value if it is due to handling of the goods that was not necessary to inspect them. You can find all the details in our cancellation policy<\/a>.<\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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                    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI RECEIVED THE WRONG ITEM<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
                      We are sorry! Please let us know immediately by email or phone. We will arrange an exchange right away.<\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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                      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMY ORDER ARRIVED DAMAGED<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
                        Please check the goods immediately upon receipt. If a light shows transport damage (e.g. broken glass), please document this with photos and send them to us within 48 hours at licht@designort.com.<\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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                        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHERE SHOULD I SEND MY AUTHORISED RETURN?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
                          Please send returns, after notifying us in advance, to: Designort, Ruppiner Str. 4, 10115 Berlin.<\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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                          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHOW DO I GET CUSTOMER SUPPORT?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
                            Our team is available to help you personally. You can reach us by phone on 030 443 180 90 (Mon\u2013Fri) or by email at licht@designort.com at any time.<\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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                            \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHAT SHOULD I DO IF I ENTERED THE WRONG DELIVERY ADDRESS?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
                              1. Please send us an email at licht@designort.com. If the parcel is already on its way, we will try to arrange a redirection via the shipping service provider.<\/ol>
                                  Please send us an<\/ol><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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                                  \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCAN I CHANGE AN ORDER AFTER SUBMITTING IT?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
                                    Changes are possible as long as the order is not yet being processed by the manufacturer. As many lights are made to order, please let us know as soon as possible.<\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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                                    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCAN I PRE-ORDER AN ITEM THAT IS SOLD OUT?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

                                    Yes, that is possible. We will be happy to check the current delivery time with the manufacturer and reserve the item for you as soon as it is available again.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                                    Service & Beratung Haben Sie Fragen zu Ihrer Bestellung oder einem Produkt? Wir beraten Sie gerne pers\u00f6nlich , am Telefon oder per E-Mail. H\u00e4ufige Fragen zu Ihrem Einkauf Bestellung und Versand WIE LANGE DAUERT ES, BIS ICH MEINE BESTELLUNG ERHALTE? Die Lieferzeiten variieren je nach Hersteller. Sofort verf\u00fcgbare Artikel werden in ca. 1\u20133 Werktagen verschickt. […]<\/p>\n","protected":false},"author":401,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-62861","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.designort.com\/en\/wp-json\/wp\/v2\/pages\/62861","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.designort.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.designort.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.designort.com\/en\/wp-json\/wp\/v2\/users\/401"}],"replies":[{"embeddable":true,"href":"https:\/\/www.designort.com\/en\/wp-json\/wp\/v2\/comments?post=62861"}],"version-history":[{"count":35,"href":"https:\/\/www.designort.com\/en\/wp-json\/wp\/v2\/pages\/62861\/revisions"}],"predecessor-version":[{"id":79201,"href":"https:\/\/www.designort.com\/en\/wp-json\/wp\/v2\/pages\/62861\/revisions\/79201"}],"wp:attachment":[{"href":"https:\/\/www.designort.com\/en\/wp-json\/wp\/v2\/media?parent=62861"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}